Merchandise may be returned up to 10 days from date of purchase invoice providing they are returned in perfect, resalable condition, unworn and all the pricing hang tags must be attached to the item. Examine them closely before shipping them back. If the merchandise is not clean or if the merchandise has even minute scratches, tears, holes, gashes, rip-tears they are damaged and cannot be returned. If they are in saleable condition they may be exchanged for another item, or refunded with a restocking fee of $10.00. Shipping costs are non-refundable. If returned products are not in original saleable condition we will return them to you with an explanation. All refunds and exchanges are subject to the final approval of our Customer Service Department.
If merchandise is defective, email us first as described below, and we will work with you to have the product replaced under warranty.
The returned merchandise must include a copy of your receipt and the original packaging in which the item/s were shipped.
We recommend that merchandise be returned using the USPS (U.S. Postal Service) Priority Mail shipping box. It is durable and the cost is minimal. Do not use a padded envelope.
To return merchandise for exchange or refund please do the following: Email us at:
firstname.lastname@example.org and include in your email with the following information:
- Phone Number
- Email address
- Receipt number
- Receipt date
- Item number and product name
- Reason for return (damaged, dissatisfied, wrong size,
wrong style, wrong color, wrong fabric, other)
- Return outcome (replacement, exchange or refund)
We will reply via email with instructions on how and where to send your package.
If the product is defective or arrives damaged, we will refund your cost of the return shipping, and we will pay the shipping costs for a replacement product.